Shipping policy

Terms and Conditions – The Health Place®

Placing an order on our website confirms acceptance of these terms.

Shipping and Returns

The Health Place® is not responsible for lost or stolen packages, shipping delays caused by weather, customs issues, incorrect or incomplete shipping addresses, or missing shipping information. We are also not liable for delays caused by force majeure events such as natural disasters, extreme weather, or labor strikes.

Orders ship Monday through Friday, excluding weekends and public holidays. Please allow 1–3 business days for processing.

Overview

This website is operated by The Health Place. Throughout the site, the terms “we,” “us,” and “our” refer to The Health Place. We provide this website, including all information, tools, and services available on it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you are engaging in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all site users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree with all terms and conditions, you may not access the site or use our services.

Any new features or tools added to the store will also be subject to these Terms. You can review the most recent version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of the Terms by posting updates to our website. Continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including copyright laws) while using the Service. You must not transmit worms, viruses, or destructive code.

Any breach or violation of these Terms will result in immediate termination of Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card details) may be transferred unencrypted across networks and modified to comply with technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, without express written permission. Headings are for convenience only and do not affect the Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material provided is for general information and should not be the sole basis for decision-making without consulting more complete or timely sources.

This site may include historical information, which is not current and is provided for reference only. We may modify site contents at any time but are not obligated to update them.

Section 4 – Modifications to the Service and Prices

Product prices may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time, without notice.

We are not liable to you or any third party for modifications, price changes, suspensions, or discontinuation.

Section 5 – Products or Services

Some products or services may be offered exclusively online. These may have limited quantities and are subject to return or exchange only under our Return Policy.

We make every effort to display product colors and images accurately, but cannot guarantee your screen’s display accuracy.

We may limit sales of products or services to any person, region, or jurisdiction, and may restrict quantities.

All product descriptions and prices may change at any time, without notice, at our discretion. We may discontinue products at any time.

We do not warrant that products, services, or information purchased will meet your expectations, or that errors in the Service will be corrected.

Section 6 – Accuracy of Shipping and Account Information

We may refuse any order. Orders may be limited or canceled per person, household, or order, including those using the same account, billing, or shipping address.

If we change or cancel an order, we may notify you by email, or phone number provided at checkout.

You agree to provide current, complete, and accurate billing and account information for all purchases, and to promptly update your details (including email and correct shipping address) so transactions can be completed.

Failed Delivery & Redelivery Fees 

1. Customer Availability Confirmation:
   When an order is scheduled for delivery, the customer will be contacted in advance to confirm their availability. A delivery will be attempted only after confirmation.
2. Failed Delivery Due to Unavailability:
   If the courier arrives at the delivery address and is unable to complete delivery due to the customer’s unavailability — including unanswered calls, messages, or failure to meet the courier at the agreed location — the attempt will be considered a failed delivery.
3. Redelivery Charges:
   Customers are responsible for any additional costs incurred due to failed delivery attempts. If a courier must return to attempt delivery again, a redelivery fee will apply. This fee is necessary to cover operational and logistic costs associated with making a second delivery attempt.

   4. Responsibility for Contactability:
   Customers must ensure that the phone number provided is active, reachable, and not on silent/vibrate during the agreed delivery window. The Health Place cannot be held responsible for failed delivery attempts due to missed communications when the customer’s phone is switched off, unreachable, or unattended.

   5. Communication Record:
   The Health Place and its delivery partners will document all attempted calls and messages. These records are used to confirm that the customer was informed and that due process was followed before a delivery is marked as failed.

          6. Industry Delivery Timing Standards

Delivery operations globally allow a limited waiting window at each stop in order to maintain route efficiency and fairness to all customers.

• Food deliveries typically allow 5 to 10 minutes.

• E-commerce parcel deliveries typically allow 10 to 15 minutes maximum.

Waiting beyond 15 minutes significantly impacts route scheduling, rider productivity, fuel efficiency, and the timely delivery of other customers’ packages.

In line with industry standards, The Health Place riders will wait a maximum of 15 minutes at the confirmed delivery location.

 If the courier arrives at the confirmed delivery address and is unable to complete delivery due to the customer’s unavailability  including unanswered calls, messages, or failure to meet the courier within the 15-minute waiting window ,the attempt will be recorded as a failed delivery.

See our Returns Policy for further details.

Section 7 – Optional Tools

We may provide access to third-party tools we do not control. These are provided “as is” and “as available,” without warranties. We hold no liability for their use.

Use of such tools is entirely at your own risk, and you should review third-party provider terms.

Future services or features introduced will also be subject to these Terms.

Section 8 – Third-Party Links

Certain content, products, or services may include materials from third parties. Links may direct you to unaffiliated websites, for which we are not responsible.

We do not warrant or assume liability for third-party content, products, or services. Complaints or issues regarding third-party products must be directed to the third party.

Section 9 – User Comments, Feedback, and Submission.

If you submit ideas, suggestions, or other materials, whether requested or not, you agree we may use them without restriction in any medium.

We are under no obligation to:

1. Maintain comments in confidence.
2. Compensate for comments.
3. Respond to comments.

We may remove unlawful, offensive, or objectionable content at our discretion.

You agree your comments will not infringe on third-party rights, and will not contain unlawful or harmful material or malware.

You are solely responsible for your comments.

Section 10 – Personal Information

Your personal information submitted through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, site or Service information may contain errors, including product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors or cancel orders if information is inaccurate, at any time, without notice (including after an order is submitted).

We have no obligation to update site information, except as required by law.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to infringe intellectual property, to harass, defame, or discriminate, to submit false information, to upload malicious code, to collect personal data, to spam or scrape, or to interfere with security features.

We may terminate your access for violations.

Section 13 – Disclaimer of Warranties; Limitation of Liability

 The Service and all products are provided “as is” and “as available,” without warranties of any kind.

In no event shall The Health Place or its affiliates, staff, suppliers, or contractors be liable for damages of any kind, including lost profits, lost data, or incidental losses, even if advised of the possibility.

Where jurisdictions do not allow exclusions, liability is limited to the maximum extent permitted by law.

Section 14 – Indemnification

 You agree to indemnify and hold harmless The Health Place, its affiliates, staff, and partners from claims or demands, including reasonable attorney’s fees and costs, arising from your breach of these Terms, violation of laws, or infringement of third-party rights. 

Section 15 – Severability

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid and enforceable.

Section 16 – Termination

These Terms remain effective unless terminated by you or us.

If we determine you have violated these Terms, we may terminate your access without notice, and you remain liable for amounts due up to termination.

Section 17 – Entire Agreement

These Terms, along with posted policies, constitute the full agreement between you and The Health Place, superseding prior agreements.

Any ambiguities will not be construed against the drafting party. 

Section 18 – Governing Law

These Terms are governed by the laws of The Federal Republic of Nigeria.

Section 19 – Changes to Terms

We may update or change these Terms at any time by posting updates. Continued use of the site indicates acceptance.

Section 20 – Contact Information

• General inquiries: hello@thehealthplaceafrica.com
• Order issues: orders@thehealthplaceafrica.com

Shipping Information

We ship worldwide.

• International orders generally take 5-7 business days in transit.
• We are not responsible for delays or fees caused by customs or unforeseen courier issues.
• Delivery times may be affected by global events (e.g., COVID-19, severe weather).
• Express or expedited options are not currently available.

Nigeria Shipping Rates

• Abuja (within town): ₦5,000 and up
• Abuja (outskirts): ₦8,00and up
• Northern States A/B: ₦8,500and up
• Rest of Nigeria: ₦8,500 and up
• Lagos Group Delivery: ₦2,000 abd up (depends on weight) to Lagos; balance is paid on delivery (7-day delivery timeline, leaves every Thursday by noon).

Group Delivery Details

• Day of Dispatch: Every Thursday by 12 noon.
• Cost to Lagos: ₦2,000 (depends on weight and covers transport to Lagos only).
• Home Delivery in Lagos: Balance is paid on delivery; cost varies by area.
• Delivery Timeline: 7 days after dispatch. Delivery is usually completed between Tuesday and Thursday the following week.
• Important Note: Orders placed on Thursday after 12noon dispatch join the next batch. Delivery will then arrive 7 days after that, making it a 2-week window from the order date.
• Recommendation: Place group orders before 12 noon Thursday to ensure inclusion in that week’s shipment.
• Advisory: This is a no-rush option; do not choose this method if you are traveling or need urgent delivery.
• Contact for Clarification: WhatsApp +2348025719777.

Lagos Group Delivery Rate Examples

Ikoyi, Victoria Island: ₦4,500 total (₦2,000 + ₦2,500 delivery)
Ajah, Chevron, Ibeju, Ikota, Lekki Phase 1 & 2: ₦5,000 total (₦2,000 + ₦3,000 delivery)
Surulere, Yaba, Ikeja, Isolo: ₦4,500 total (₦2,000 + ₦2,500 delivery)
Egbeda, Ogba, Ipaja, Satellite Town: ₦5,000 total (₦2,000 + ₦3,000 delivery)
Festac, Amuwo, Ojo, Okokomaiko: ₦5,000 total (₦2,000 + ₦3,000 delivery)
Iyana Iba, Badagry, Agbara, Ikorodu: ₦5,500 total (₦2,000 + ₦3,500 delivery)

Note: The Health Place® reserves the right to change delivery costs at any time without prior notice.

International Shipping

USA

• 0–2kg: ₦130,000
• Each additional 1kg: ₦20,000 (e.g., 2–3kg: ₦150,000; 3–4kg: ₦170,000, etc.)

Important: This cost covers shipping only. It does not include clearance charges, customs fees, duties, or taxes. These are determined by U.S. Customs and must be paid directly by the customer before delivery.

U.S. De Minimis Law Update

Effective August 29, 2025, U.S. Customs requires duties and fees to be paid on international shipments, including those previously exempt under the $800 de minimis threshold. This means that all imports into the United States may now attract duties, even for low-value shipments. Customers are responsible for paying these charges directly to customs or the courier before delivery.

 Other International Destinations

• UK, Africa, Doha, and other countries: Start at ₦150,000 for 0–2kg (3–5 business days).
• Costs vary by country and will be calculated at checkout.

Note: For the most accurate delivery quote based on the weight of goods in your cart, please send us a WhatsApp message at +2348025719777.

Important Notes

• All international shipping costs vary by weight and destination.
• Customs duties are the buyer’s responsibility and are not included in shipping charges.
• No refunds will be given for items seized by customs.

Free Delivery Within Nigeria 

• Orders of ₦100,000 and above within Abuja Municipal Area Council qualify for free delivery. ***Free delivery does not apply outside this area.
• Orders of ₦200,000 and above qualify for free delivery to other states in Nigeria (delivery within 5 business days).

IMPORTANT INFORMATION

Website Processing Fee (3%) — What It Covers

Our website processing fee is 3% per transaction and covers the unavoidable operational costs incurred once an order is placed. These include:

1. Payment gateway charges
   Fees charged by payment processors to securely authorize and process card, bank transfer, or online payments.
2. Bank transaction and settlement fees
   Costs associated with receiving, settling, and reconciling payments into our business accounts.
3. Fraud prevention and payment security systems
   Tools and services used to protect customers and the business from fraudulent transactions and chargebacks.
4. Website infrastructure and maintenance costs
   Expenses related to maintaining a secure, functional e-commerce platform that allows customers to place orders online.
5. Transaction handling and order processing costs
   Administrative costs incurred once an order is successfully submitted and logged into our system.

Non-Refundable Website Processing Fee 

Website processing fees are non-refundable and separate from shipping charges.

The 3% website processing fee is charged at checkout to cover transaction and platform costs and is not related to shipping or delivery.

This fee remains payable even if:

• Shipping is delayed

• Delivery is rescheduled

• An order is returned

• A shipment is partially or fully refunded

 • A customer changes their mind about their purchase.