All About Lagos Group Delivery
Lagos Group Delivery
Quick Summary
A slower but more affordable way to get your order to Lagos. Instead of paying ₦8,500–₦22,000 for individual GIG or DHL delivery, orders are grouped and shipped together every Thursday from Abuja.
Lagos Group Delivery is ideal for customers who are not in a hurry and want to save significantly on delivery costs.
Why does my cart show more than ₦2,000?
The ₦2,000 rate is only for orders weighing 0–1kg. Heavier orders cost more (1–2kg = ₦3,000, 2–3kg = ₦4,000, and so on).
Your cart is charging the correct rate for your order’s weight, not a random higher price.
Do I pay again on delivery?
The amount you pay at checkout is your logistics fee for the Abuja-to-Lagos leg.
Once your order reaches Lagos, there’s a separate final mile delivery fee (₦2,500–₦3,500 depending on your zone) paid on delivery.
Why are there two payments?
The checkout fee covers transportation from Abuja to our Lagos dispatch hub. The second payment covers the local Lagos rider who delivers your order from the hub to your address.
Orders dispatched every Thursday are typically delivered by the following Thursday (approximately 7 days after dispatch).
Once dispatched, checkout fees are non-refundable.
How Lagos Group Delivery Works
- Place your order before Thursday 12 noon.
- Pay the Abuja-to-Lagos delivery fee at checkout.
- Your order joins the weekly Thursday dispatch.
- It arrives at our Lagos dispatch hub.
- A local rider contacts you.
- Pay the final-mile delivery fee.
- Receive your order.
Frequently Asked Questions (FAQs)
Dispatch Day
Lagos Group Delivery leaves Abuja every Thursday by 12:00 noon. Please ensure all orders are placed before the 12:00 noon cut-off. Orders received after this time will be scheduled for the following week’s dispatch.
Estimated Arrival Time
Orders dispatched every Thursday are typically delivered by the following Thursday (approximately 7 days after dispatch). Delivery may occasionally be delayed due to logistics operations, severe weather, public holidays, or other circumstances beyond our control.
Can I Choose My Delivery Date?
No. Lagos Group Delivery follows a fixed weekly dispatch schedule to keep delivery costs as low as possible, so individual delivery dates cannot be selected.
If you are unavailable on the day the Lagos dispatch rider contacts you, you may request delivery on another day. Please note that this is subject to the rider’s delivery schedule and availability, and may result in a delay to your delivery.
Can I Upgrade to GIG or DHL?
Yes. You may upgrade your order to GIG or DHL up to Wednesday before the weekly Thursday dispatch, provided your order has not yet been dispatched from our Abuja hub.
Once your order has left Abuja as part of the Lagos Group Delivery, it cannot be upgraded or switched to GIG or DHL.
Cost to Lagos
An initial payment (based on weight, starting from ₦2,000) is required at checkout to secure your spot in the group dispatch. This is the Abuja-to-Lagos portion of your delivery.
Delivery weight includes your products, packaging materials, and flyers. Your delivery fee is calculated automatically using the total shipment weight.
Pricing by weight:
- 0–1 kg: ₦2,000
- 1–2 kg: ₦3,000
- 2–3 kg: ₦4,000
- Each additional kg increases the cost accordingly.
Once your order reaches Lagos, the final-mile delivery fee is paid directly to the Lagos delivery rider before or upon delivery, depending on the rider’s payment instructions.
The amount depends on your delivery zone:
₦2,500 zones: Ikoyi, Victoria Island, Surulere, Ikeja, Fadeyi, Jibowu, Ketu, Ojota, Oshodi, Bariga, Isolo, Alapere, Ebute Metta, Lagos Island
₦3,000 zones: Lekki, , Egbeda, LASU, Apapa, Okokomaiko, Iju, Amuwo Odofin, Festac, Iyana Iba
₦3,500 zones (Ibeju-Lekki axis): Sangotedo, Eleko, Dangote Refinery, Lekki Phase 2, Awoyaya, Agbara, Badagry, Ojodu Berger, Sango Otta, Ikorodu
Order Weight & Pricing
All product weights are pre-set on our website and calculated automatically at checkout, including packaging and flyer weight. The delivery fee you see in your cart reflects your order’s actual total weight not an estimate that can be manually adjusted.
Combining more items into one order may move your order into the next weight band, even if the increase seems small.
Important Policies
Non-Refundable Once Dispatched
Once your order has left our Abuja hub, it cannot be cancelled or recalled.
Please ensure you or an authorized recipient is available to receive your order.
The Abuja-to-Lagos logistics fee paid at checkout becomes non-refundable once your order has been dispatched, even if you later refuse delivery.
If you choose not to receive the order after dispatch, you will also be responsible for arranging and paying for its return to our Abuja hub.
Delivery Attempts & 15-Minute Wait Rule
Please be available to receive calls during your delivery window. You will typically be contacted before the rider sets out and again when the rider is on the way.
The 15-minute waiting period begins once the rider arrives at your delivery location. Because each rider delivers to multiple customers, they cannot wait beyond this period.
If the rider is unable to reach you or you are unavailable within 15 minutes of their arrival, the delivery will be treated as a failed delivery attempt. A second delivery attempt will need to be scheduled, and an additional delivery fee will apply.
Address Accuracy
Please double-check your delivery address and phone number when ordering. Incorrect details may delay delivery or lead to extra charges.
Editing Your Order Before Dispatch
Need to add or remove items from an order you’ve already placed?
You can edit your order up to Wednesday before the weekly Thursday dispatch. To request any changes, please contact our Lagos Group Orders WhatsApp line.
Please note that delivery fees are based on weight tiers, not charged per gram. As long as your updated order remains within the same weight band (for example, 0–1 kg), your delivery fee will remain the same. If your changes move the order into a higher or lower weight band, your delivery fee will be adjusted accordingly.
Once your order has been dispatched from our Abuja hub, no further changes or additions can be made.
Tracking
Lagos Group Delivery does not include live individual courier tracking because orders are transported in bulk from Abuja to our Lagos dispatch hub before being assigned to local delivery riders. For updates, please contact our Lagos Group Orders WhatsApp line
Note
Delivery rates may be reviewed periodically based on logistics conditions and economic factors, including rising fuel costs.
Damaged or Missing Items
Before the rider leaves, please confirm:
• all items in your order are present;
• nothing is damaged;
• you received the correct package.
Once the rider leaves, it becomes much more difficult to verify delivery-related issues.
Can Someone Else Receive My Order?
Yes. If you are unavailable, you may authorize a family member, friend, neighbor, colleague, or other trusted person to receive your order on your behalf.
Your authorized recipient should inspect the package before accepting it and confirm that:
- the tamper seal is intact;
- the package shows no signs of damage or tampering; and
- the correct package has been received.
Once your authorized recipient accepts the order on your behalf, they are deemed to have accepted it in good condition and are acting as your representative for the purpose of delivery.
If the package is accepted with the tamper seal intact and is later opened by the third party, The Health Place will not be responsible for any missing items, damaged items, or other discrepancies discovered afterward.
Please ensure your authorized recipient hands the package to you unopened and with the tamper seal intact.
Wrong Zone Selected at Checkout
Before the rider sets out, you will be contacted to confirm your delivery address and any outstanding final-mile delivery balance.
This is your opportunity to correct your delivery zone if needed. If you fail to communicate a change before the rider begins the trip and they arrive at the wrong address, you will be responsible for paying the rider for that trip as well as an additional fee to redirect to the correct address.
Public Holiday Dispatch
If Thursday falls on a public holiday, dispatch moves to Friday.
During high-order periods (e.g. active sales), a second batch based on discretion may also be dispatched on Friday to ensure all orders placed before the cutoff are honored.
Multiple Orders in the Same Week
If you place more than one order within the same week, please let us know before dispatch so we can merge them into a single delivery.
Your delivery fee will be recalculated based on the combined order weight. If the revised delivery fee is lower than the total amount you have already paid, any applicable refund will be processed.
Merging orders may help reduce your overall delivery costs, particularly where the combined order remains within the same weight tier.
